Refund & Cancellation Policy

1. Cancellation Policy

1.1 Cancellation By Customer

• Orders can be cancelled before dispatch only
• Once order is dispatched — cancellation is not possible
• To cancel: call us on +91 90546 92226 or WhatsApp immediately after placing order
• Full refund issued within 24 hours for cancelled orders

1.2 Cancellation By LubGenX

We may cancel your order if:

• Product is out of stock
• Delivery address is outside our serviceable area
• Pricing error on the app
• Payment not confirmed

In all above cases — full refund issued within 24 hours.

2. Return Policy

2.1 Eligible For Return

You can return a product if:

• Wrong product delivered (different brand/grade/quantity than ordered)
• Product is visibly damaged or leaking on delivery
• Sealed product has been tampered with
• Product is expired

2.2 Not Eligible For Return

• Products that have been opened or partially used
• Products damaged due to incorrect storage by customer
• Change of mind after delivery
• Products ordered incorrectly by customer (wrong grade selected)

2.3 How To Raise A Return

• Contact us within 24 hours of delivery
• WhatsApp photos of the product and issue to +91 90546 92226
• Our team will review within 4 hours
• If approved — pickup arranged from your garage within 24 hours
• Replacement or refund issued within 48 hours of pickup

3. Refund Policy

3.1 Refund Timeline

3.2 Refund Method

• Refunds issued to original payment method only
• UPI payments — refunded to same UPI ID
• Bank transfer — refunded to same bank account
• Cash on delivery — refunded via bank transfer or UPI

3.3 Partial Refunds

In cases where only part of the order is returned — refund will be proportional to returned items only.

4. Damaged In Transit

If product is damaged during delivery:

• Refuse to accept the delivery
• Take photo of damaged product
• Send photo to +91 90546 92226 immediately
• Replacement dispatched same day if stock available
• Full refund if replacement not available — within 24 hours

5. Quality Complaints

If you believe a product is not genuine or is of poor quality:

• Do not use the product
• Contact us within 48 hours of delivery
• Provide batch number and photos
• We will investigate with our supplier
• Full refund or replacement issued if complaint is verified

6. Contact For Refunds & Returns