Privacy Policy

1. Introduction

Welcome to LubGenX (“we”, “our ”, “us”). LubGenX is operated by Spectrum Lubricants, Ahmedabad, Gujarat, India. This Privacy Policy explains how we collect, use, store and protect your information when you use our mobile application and services. By downloading or using the LubGenX app, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Full name of garage owner / business
• Garage name and address
• Mobile number
• Email address (if provided)
• GST number (optional)
• Payment information (processed securely via Razorpay — we do not store card details)

2.2 Information Collected Automatically

• Device type and model
• Operating system version
• App usage data and session information
• IP address

2.3 Information From Third Parties

• Payment verification from Razorpay
• Google Maps data for delivery routing

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates via WhatsApp and push notifications
• Verify your garage registration
• Improve our app and services
• Resolve disputes and troubleshoot problems
• Send promotional offers and deals (you can opt out anytime)
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information to anyone. Ever.

We share your information only with:

• Delivery partners: your address and phone number shared with delivery person for order fulfillment only
• Razorpay: payment processing only
• Google Maps: delivery routing only
• Law enforcement: only if required by Indian law

5. Data Storage & Security

• All data stored on secure cloud servers
• Payment data encrypted using industry standard SSL
• We retain your data as long as your account is active

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent at any time

To exercise any of these rights contact us at spectrumlubs@gmail.com. You can request deletion of your account and data at any time by emailing us.

7. Location Data

We collect your location only for:

• Confirming delivery address
• Calculating delivery time
• Routing delivery person to your garage

We do not track your location when app is closed.

8. Children’s Privacy

LubGenX is a B2B business app intended for adults (18+) only. We do not knowingly collect data from anyone under 18 years of age.

9. Changes To This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via app notification or WhatsApp. Continued use of the app after changes means you accept the updated policy.

10. Contact Us

For any privacy concerns: